US BASED ANSWERING SERVICE
Professional Call Answering Services & Support - USA Based!
Pro Call Center, Inc offers a wide range of communication services to a diverse customer base all over the country. We can take messages, schedule appointments, process orders, dispatch skilled trade technicians such as plumbers and HVAC repair technicians, page doctors and other medical providers, dispatch taxis and couriers, dispatch security officers, and so much more.
The calls we take can be transmitted to you via text, fax, email, secure messaging platform, or a secure web-based portal. Every call will be answered, no matter the time of day. We’re always open!
Make Each Call Count!
Find a business opportunity in each phone call that goes through your customer service hotlines. The person on the other end could be someone interested in your services, a referral, a repeat customer, or a current client. Regardless of which they are, the fact that they’re calling your number means they can potentially add to your business’s bottom line.
What we offer is an incredible opportunity for you to avoid the enormous costs that come with hiring in-house phone operators and setting up the necessary equipment.
Industries
To provide professional call and dispatch services that support your business, helping you to meet financial and other goals, as well as saving substantial amounts of time.
We Make Things Easier For You.
We already have world-class call center technology and infrastructure in place and our professional phone operators are trained to deliver the best service possible. In a nutshell, we can provide the dispatch and call answering services that are critical to your business operations. All you need to do is give us a call, schedule a meeting, and tell us the specifics.
As an established call center, our service reach runs the gamut of client types, from small, local business enterprises to giant companies offering products and services all over the country. From our headquarters nearby Tacoma, Washington, our highly trained and dependable phone operators can help you book more clients and generate more business for your company.
Our Call Services = Your Business Needs
Pro Call Center offers phone answering services. These services can be tailored to your business needs and branding requirements, bringing useful flexibility that can work well for many business types and sizes.
Clients choose us over the competition because we are family-owned and operated. We do not outsource our work. All calls are answered right here in the USA! Read about what our business clients are saying below!
Client Testimonials
Advanced Health Care
Advanced Health Care has trusted Pro Call Center to be our on-call answering service for over 30 years. As a home health agency, our phones ring constantly and we must be reachable by our clients and staff at all hours, days, nights, holidays, and weekends. Pro Call Center has done an excellent job of helping us with our after-hours communication. They answer the phone professionally, screen calls as instructed, and contact the appointed staff person. They have been reliable, flexible, and courteous to our clients and employees. Pro Call Center allows us to go home at night knowing our business is in good hands. It has been our pleasure to partner with Pro Call Center for so many years; we look forward to continuing this partnership.
Cascade Orthopedics
Our clinic has used Pro Call for 20+ years and we couldn’t recommend them any higher. Their staff is knowledgeable and professional, which makes using their services such a streamlined process. With the recent Covid-19 pandemic affecting our clinic tremendously, Pro Call was available to help us with additional services like answering phones and scheduling appointments.
Cascade Orthopedics
Drew made the process of getting the additional services set up quick effortless. Chris has become an extension of our staff with how accurately he handles our calls. Our patients are our first priority and Pro Call makes it easier to provide the best care possible for them.
Jennifer Criss
Vice President of Administration, Robison Plumbing Service
Once again, I want to extend thanks for your excellent response to the weather situation and being inundated with extra work. I hope all of you are doing well and staying safe!
Juan A.
Crest Cleaning Services
"I wanted to take a moment to sincerely thank you for all the support you’ve provided us over the past few years. Your service has been invaluable in helping us manage our calls and ensuring smooth communication with our clients. We truly appreciate your professionalism and dedication."
Tina Briggeman
FloHawks
"We have been using Pro Call Center since 2022. We are an emergency services company and they assist us primarily with afterhours and holiday phone coverage. They have been extremely responsive with any service concerns and are quick to adapt to our last minute coverage needs. As with any answering service that doesn’t directly work for your company, we have had some customer communication challenges but when made aware, our account manager has followed up immediately and addressed all issues. We are grateful for the dedicated service and would recommend them for anyone in need of additional phone support."
Lydia
Berliner Pub
"Drew and the staff at Pro Call Center answered my phone calls for the past 4 years. I was spending so much of my day answering simple questions, that I was becoming unproductive. Pro Call Center took this job away from me and immediately I had time to run my business again. I gave them basic information and they answered all my calls. If there was something more that they did not have the answer to, they immediately sent me an email and I could handle it myself. I would recommend them to any business that is bogged down by phone calls that are hindering productivity. If you are the sort of business that is able to call people back, then this is the service for you. Thank you, Drew and Pro Call Center for all your help!"
Why Use Us For Your Call Center?
We have been offering professional phone answering services from our Tacoma, WA Call Center Headquarters both locally and throughout the USA for many years.
Serving companies throughout the US, we have built up an excellent reputation as a reliable phone answering service. Businesses across the country can rely on us to deal with their customers in a respectful way.
The call center answering services you receive from our headquarters in Tacoma ensures that your customers get a positive impression of your business and that your reputation is in good hands.
Rest assured that our operators will respond to your important customers in exactly the way that you have specified. Our call answering and dispatch services can save your staff time and make them available to work on other tasks. You can be confident that:
- Our answering services are professional
- Every customer is treated with respect
- Our answering services record all of your messages
- Our phone answering service is always available
- Our answering service delivers excellent customer service
- Family-owned, family-operated
- We do not outsource. All calls are answered here in the USA.